NICARAGUA TAXI SERVICES — TERMS OF SERVICE FOR PASSENGERS
Operated by Popoyo Investment Group, Sociedad Anónima RUC No. J0310000464820 · Republic of Nicaragua
Effective Date: 10 August 2026 · Version: 1.0
PLEASE READ CAREFULLY
Popoyo Investment Group, S.A. ("the Company," "we," "us") does not provide transportation services. We operate a booking and dispatch platform that connects you with independent, third-party transportation providers licensed and permitted in Nicaragua. The Company is not a taxi company, carrier, or transportation provider, and does not own, lease, or operate any vehicle.
By requesting or accepting a booking, you agree to these Terms, including the limitations of liability in Section 9 and the assumption of risk in Section 8. If you do not agree, do not use the Service.
1. DEFINITIONS
"Service" means the nicaraguataxi.com website, booking forms, quotation tools, and related dispatch and communication services operated by the Company.
"Driver" means an independent third-party transportation provider who holds their own Nicaraguan taxi license and permits and who accepts a booking through the Service.
"Passenger," "you" means any person who requests, books, or receives transportation arranged through the Service, including anyone traveling in a booking you make.
"Transportation Services" means the actual ground transportation performed by a Driver.
2. WHAT THE COMPANY DOES AND DOES NOT DO
2.1 Role of the Company. The Company's sole role is to (a) publish route and fare information, (b) receive and process booking requests, (c) communicate those requests to independent Drivers, and (d) facilitate communication between you and the Driver. The Company acts as a booking intermediary and marketing platform only.
2.2 No Transportation Services. The Company does not perform, supervise, or control Transportation Services. Every ride is performed by an independent Driver operating their own vehicle under their own Nicaraguan license and transport permit, at their own risk, and under their own operational control.
2.3 No Employment or Agency. Drivers are independent contractors. No Driver is an employee, agent, partner, joint venturer, or representative of the Company. The Company does not direct or control the manner, route, timing, speed, or method by which a Driver performs Transportation Services, nor the condition or maintenance of any vehicle.
2.4 Separate Contract with the Driver. When a Driver accepts your booking, a direct contractual relationship for transportation is formed between you and that Driver. The Company is not a party to that contract. Any dispute, claim, or cause of action arising from the Transportation Services lies between you and the Driver.
2.5 Cross-Border Journeys. Where a booking involves a border crossing, including the Peñas Blancas crossing between Costa Rica and Nicaragua, you are solely responsible for your own immigration clearance, documentation, visas, exit and entry fees, and customs compliance. The Company does not operate in Costa Rica and does not arrange transportation, assistance, or representation on the Costa Rican side of the border. Meeting arrangements at a border are coordinated directly between you and the Driver.
3. BOOKINGS AND FARES
3.1 Booking Requests. A booking submitted through the Service is a request, not a confirmed reservation. A booking is confirmed only when the Company or a Driver confirms it to you in writing.
3.2 Fare Quotes. Published route fares are estimates based on the information you provide. Fares may change if your pickup location, destination, passenger count, luggage volume, waiting time, or routing differs from what you entered, or if you request additional stops.
3.3 Availability. Confirmation is subject to Driver availability. The Company does not guarantee that a Driver will be available for any requested date, time, or route.
3.4 Additional Charges. Tolls, border fees, parking, extended waiting time, additional stops, and cleaning fees for damage or excessive soiling are your responsibility and are payable directly to the Driver.
4. PAYMENT
4.1 Due at Booking. At the time you book, you pay online:
- (a) a deposit of twenty percent (20%) of your total fare, which reserves your driver; and
- (b) a booking and processing fee of three percent (3%) of your total fare.
These amounts are payable by credit or debit card, Apple Pay, or PayPal through the Company's payment processors. Your booking is not reserved until this payment is received and confirmed.
4.2 Balance Paid to the Driver. The remaining balance is payable in cash directly to your driver at the end of each completed ride. Where your booking contains more than one trip, each trip has its own cash balance, payable to the driver of that trip at the end of that trip. The Company does not collect, hold, escrow, or guarantee any balance.
4.3 Currency. All fares are quoted and calculated in United States Dollars. Your driver accepts payment in either US dollars or Nicaraguan córdobas, at your choice. The córdoba equivalent is calculated at the exchange rate in effect when you book, is locked for your booking, and is printed on your confirmation. It does not change if the rate moves before you travel. Córdoba amounts are rounded up per trip. Drivers may not carry change for large denominations; please have appropriate payment ready at the end of each ride.
4.4 Company Compensation. The deposit and the booking and processing fee are the Company's compensation for arranging your booking. The cash balance belongs entirely to the driver. The Company is not a party to the cash payment between you and your driver.
4.5 What the Driver May Charge. Your driver is entitled to collect only the cash balance stated on your confirmation, plus any additional charges under Section 3.4 that you agree to at the time. A driver may not demand the deposit again, may not add the booking fee to your cash balance, and may not demand payment before your ride is complete. Report any such demand to the Company immediately at admin@nicaraguataxi.com or WhatsApp +1 916-849-8896.
4.6 Custom Quotes. Non-standard routes, parties of five or more, and oversized luggage are handled through a custom quote. No payment is taken at the time of a quote request, and no booking exists until the Company confirms a quoted fare and you pay the deposit and fee.
4.7 Disputes Over Fare. Any dispute regarding the amount, calculation, or payment of the cash balance is between you and the driver. The Company may, at its sole discretion and without obligation, attempt to assist in resolving such a dispute, and doing so does not create any liability on the Company's part.
5. CANCELLATIONS, REFUNDS, AND NO-SHOWS
5.1 Cancellation and Refund Policy. The Company's published Cancellation and Refund Policy is incorporated into these Terms by reference and governs all cancellations, refunds, changes, and no-shows. It includes a free cancellation window, a short grace period for bookings made in error, and a no-show rule. The version in force when you book governs your booking.
5.2 Refunds. Refunds, where due, are made to the original payment method. Only amounts actually paid to the Company can be refunded by the Company. The Company cannot refund any cash you paid directly to a driver.
5.3 Cancellation by Driver or Company. A driver or the Company may cancel a booking at any time, including for vehicle failure, illness, road or weather conditions, safety concerns, or unavailability. Where practicable, the Company will attempt to arrange an alternative driver. If the Company cannot supply a driver, your deposit and booking fee for the affected trip are refunded in full. Beyond that refund, the Company is not liable for any loss, cost, missed flight, missed connection, missed tour, forfeited accommodation, or other consequential loss arising from a cancellation, delay, or failure of Transportation Services.
5.4 Flight and Schedule Risk. You are solely responsible for allowing adequate time for your journey. The Company does not guarantee arrival by any particular time. Do not book transportation that leaves no margin for delay.
6. YOUR OBLIGATIONS
You agree that you will:
- (a) provide accurate pickup, destination, contact, passenger count, and luggage information;
- (b) be ready at the confirmed pickup location at the confirmed time;
- (c) wear a seatbelt where fitted and comply with all applicable Nicaraguan traffic and safety laws;
- (d) supervise at all times any minor traveling with you, and provide any child restraint or car seat you require — the Company does not supply child seats and does not verify their presence, condition, or installation;
- (e) not transport any illegal, hazardous, flammable, or prohibited item;
- (f) not be abusive, threatening, or intoxicated to the point of endangering the Driver or others, and not smoke or consume drugs in the vehicle;
- (g) not damage or soil the vehicle, and pay the Driver directly for any damage or cleaning cost you cause; and
- (h) treat the Driver with courtesy and respect.
A Driver may refuse or terminate a ride if you breach these obligations, without refund.
7. PERSONAL PROPERTY AND LUGGAGE
7.1 You are solely responsible for your luggage and personal property at all times, including loading, unloading, and retrieval.
7.2 The Company accepts no liability whatsoever for loss, theft, damage, or delay to luggage or personal property, whether in a vehicle, at a pickup or drop-off point, or at a border crossing.
7.3 Do not leave valuables, passports, medication, or electronics unattended in a vehicle. Items left behind are the responsibility of the Driver and Passenger to recover between themselves.
8. ASSUMPTION OF RISK AND ACKNOWLEDGMENT
You acknowledge and agree that:
- (a) ground transportation in Nicaragua involves inherent risks, including road conditions, weather, traffic, animals on roadways, unlit roads, mechanical failure, and the actions of other road users;
- (b) you are voluntarily choosing to travel with an independent third-party Driver;
- (c) the Company does not inspect vehicles, does not conduct mechanical examinations, and does not supervise Drivers during a journey;
- (d) while the Company requires Drivers to represent that they hold valid Nicaraguan licenses, permits, and insurance, the Company does not warrant or guarantee the accuracy of those representations, the adequacy of any Driver's insurance, or the safety, condition, or roadworthiness of any vehicle; and
- (e) you assume all risk arising from the Transportation Services, to the fullest extent permitted by applicable law.
Travel insurance is strongly recommended. The Company does not provide, arrange, or carry any insurance covering you as a passenger.
9. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
9.1 Service Provided "As Is." The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, quality, punctuality, safety, or non-infringement.
9.2 No Liability for Transportation Services. To the fullest extent permitted by applicable law, the Company shall have no liability of any kind for any injury, death, illness, property damage, loss, delay, theft, assault, accident, collision, or other harm arising out of or connected with the Transportation Services, the conduct of any Driver, the condition of any vehicle, or any act or omission of any Driver or third party. All such claims lie against the Driver or other responsible third party.
9.3 Excluded Damages. To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, missed flights, missed connections, missed events, forfeited bookings, or lost enjoyment, whether or not the Company was advised of the possibility of such damages.
9.4 Liability Cap. To the fullest extent permitted by law, the Company's total aggregate liability arising out of or relating to the Service or any booking, from all causes and under any theory of liability, shall not exceed the total of the deposit and booking and processing fee actually received by the Company for the specific booking giving rise to the claim, or US $100.00, whichever is less.
9.5 Mandatory Law. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under the laws of the Republic of Nicaragua, including any applicable consumer protection legislation. If any limitation in this Section is held unenforceable, it shall be reduced to the maximum limitation permitted by law rather than struck entirely, and the remaining limitations continue in effect.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company, its shareholders, directors, officers, representatives, and agents from and against any claim, demand, loss, liability, damage, fine, cost, or expense, including reasonable attorneys' fees, arising out of (a) your breach of these Terms, (b) your conduct during or in connection with any booking or ride, (c) damage you cause to any vehicle or property, (d) your violation of any law, or (e) any claim brought by a person traveling under a booking you made.
11. THIRD-PARTY CONTENT AND SERVICES
The Service may reference or link to third-party websites, booking tools, payment processors, mapping services, hotels, tour operators, or border services. The Company does not control and is not responsible for any third-party service, content, or act or omission.
12. FORCE MAJEURE
The Company is not liable for any failure or delay caused by events beyond its reasonable control, including weather, natural disaster, volcanic or seismic activity, flooding, road closure, strike, civil unrest, border closure, government action, epidemic, power or telecommunications failure, or internet outage.
13. PRIVACY AND DATA
13.1 The Company collects the personal information you provide when booking, including name, contact details, travel dates, pickup and destination for the purpose of arranging and performing your booking.
13.2 You consent to the Company sharing your name, contact number, pickup location, destination, and travel time with the assigned Driver or Driver's designee for the purpose of performing the Transportation Services. This disclosure is necessary to fulfill your booking.
13.3 The Company does not sell your personal information. The Company may retain booking records for accounting, legal, and dispute-resolution purposes.
13.4 You may request access to, correction of, or deletion of your personal information by contacting the Company at admin@nicaraguataxi.com, subject to any record-retention obligation.
14. MODIFICATIONS TO THESE TERMS
The Company may amend these Terms at any time by posting an updated version on nicaraguataxi.com with a revised Effective Date. The version in force at the time you submit a booking governs that booking. Continued use of the Service after an update constitutes acceptance.
15. GOVERNING LAW AND DISPUTE RESOLUTION
15.1 Governing Law. These Terms and any dispute arising out of or relating to them or to the Service are governed by the laws of the Republic of Nicaragua, without regard to conflict-of-laws principles.
15.2 Venue. The Parties submit to the exclusive jurisdiction of the competent courts of the Republic of Nicaragua sitting in the Department and City of Managua, except where mandatory consumer protection law grants you a different forum.
15.3 Good-Faith Resolution. Before commencing any proceeding, you agree to contact the Company at admin@nicaraguataxi.com and allow thirty (30) days to attempt informal resolution.
15.4 No Class Actions. To the fullest extent permitted by law, claims may be brought only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
16. GENERAL
16.1 Entire Agreement. These Terms constitute the entire agreement between you and the Company regarding the Service and supersede all prior communications.
16.2 Severability. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions continue in full force.
16.3 No Waiver. The Company's failure to enforce any provision is not a waiver of that provision.
16.4 Assignment. You may not assign these Terms. The Company may assign them to any affiliate or successor.
16.5 Language. These Terms are published in English. Any translation is provided for convenience; the English version controls except where Nicaraguan law requires otherwise.
16.6 Survival. Sections 2, 7, 8, 9, 10, 13, 15, and 16 survive completion or cancellation of any booking.
17. CONTACT
Popoyo Investment Group, Sociedad Anónima
RUC No. J0310000464820
Limón 2, empalme La Virgen Morena, Las Salinas, 540.80 m al S.E., 2,059.41 m S.O., 189.59 m S. Este, Republic of Nicaragua
United States mailing and notice address: 4604 Deer Valley Ln, Richardson, Texas 75082
Email: admin@nicaraguataxi.com · WhatsApp: +1 916-849-8896
ACCEPTANCE
By checking the acceptance box on the booking form and submitting a booking request, you confirm that you have read, understood, and agreed to these Terms of Service on behalf of yourself and all passengers in your booking, and that you are at least 18 years of age.
Acceptance is recorded with a timestamp and stored by the Company as evidence of agreement.